We have a 30-day return policy for eligible items, which means you have 30 days after receiving your item to request a return, unless otherwise stated below.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags attached and in its original packaging. You’ll also need the receipt or proof of purchase.

Approved voluntary returns may be subject to a $10 restocking fee, which will be deducted from your refund or store credit where permitted by applicable law.

If your return is accepted, we’ll send you instructions on how and where to send your package. Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, return shipping costs are the responsibility of the customer.

Items sent back to us without first requesting a return may not be accepted.

Dog Harnesses

Due to hygiene and sanitary considerations, dog harnesses that have been worn, used, washed, soiled, damaged, or otherwise show signs of use are not eligible for voluntary return, refund, or exchange.

We do not offer refunds on dog harnesses for change of mind or incorrect sizing, except where required by applicable consumer law. Please carefully review our sizing guide and measure your dog before placing your order.

Where available, we may offer an exchange for an alternative harness size or colour at our discretion, provided the harness meets the applicable return conditions. Any voluntary exchange may be subject to a $10 restocking fee, and return shipping is the customer’s responsibility.

Change of Mind

For products other than dog harnesses, eligible change-of-mind returns may be accepted within 30 days of delivery, provided the item meets the return conditions above.

Approved change-of-mind returns may be subject to a $10 restocking fee, and return shipping is at the customer’s expense.

Dog harnesses are subject to the separate Dog Harnesses policy above.

Damages, Defects & Incorrect Items

Please inspect your order upon delivery and contact us as soon as possible if your item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

Where an item is confirmed to be defective, damaged on arrival, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable consumer law. Where we are responsible for the issue, the $10 restocking fee will not apply and we will cover any return shipping we require.

Exceptions / Non-Returnable Items

Certain items may not be eligible for voluntary returns, including perishable goods, custom or personalised products, personal care goods, gift cards, and certain sale or final-sale items.

Dog harnesses are subject to the specific return conditions outlined in the Dog Harnesses section above.

Please contact us if you have questions about whether your particular item is eligible for return.

Exchanges

For eligible items, you may request an exchange for a different size or colour, subject to availability.

For voluntary exchanges, you may be responsible for return shipping and a $10 restocking fee where permitted by applicable law.

For dog harnesses, exchanges are subject to the conditions outlined in the Dog Harnesses section above.

Statutory Cancellation Rights

If applicable consumer law gives you a statutory right to cancel or return an online purchase within a specified cooling-off period, this policy does not affect that right.

For example, consumers in the United Kingdom and European Union may have a statutory right to cancel certain online purchases within 14 days of receiving the goods, subject to applicable conditions and exceptions.

Where statutory cancellation rights apply, we will process the cancellation and refund in accordance with applicable law. You may still be responsible for the cost of returning the goods where permitted by law and where you were informed of this responsibility before purchase.

Nothing in this policy is intended to exclude, restrict, or override any mandatory consumer rights that apply to your purchase.

Refunds

Except for dog harnesses, eligible returns accepted under our 30-day return policy may be refunded to the original payment method, less any applicable restocking fee or other permitted deductions.

We do not offer refunds on dog harnesses for change of mind, incorrect sizing, or other non-defect reasons, except where required by applicable law.

For defective, damaged, incorrect, or otherwise legally entitled returns, we will provide the appropriate refund, replacement, repair, or other remedy required under applicable consumer law.

Once a refund has been approved, it will generally be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process and post the refund.

For any questions about a return, please contact us at support@doxiegang.com.