Shipping Policy

At Doxie Gang, we want your order to arrive safely and as quickly as possible. Please review the information below regarding processing, delivery, tracking, and international shipping.

Order Processing

Orders are typically processed within 1–3 business days after being placed.

During busy periods, product launches, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

Delivery times vary depending on your location and the shipping service available for your order.

United States: 5–10 business days
Canada: 6–12 business days
United Kingdom: 5–10 business days
Other international destinations: 7–15 business days

These timeframes are estimates and begin once your order has been dispatched.

Occasional delays caused by postal networks, customs processing, severe weather, public holidays, or other circumstances outside our control may affect delivery times.

Tracking Your Order

Once your order has shipped, you will receive a tracking number by email.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

In some cases, tracking may not update at every stage of transit, particularly while an order is being transferred between shipping partners.

Orders With Multiple Items

Doxie Gang works with multiple fulfilment facilities to help us keep products available and deliver orders efficiently.

If your order contains multiple products, they may occasionally be dispatched separately and arrive in more than one package.

If this happens, you will not be charged any additional shipping fees.

Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order.

If you notice an error, contact us as soon as possible. We will do our best to update your address before the order is processed, but we cannot guarantee changes once an order has entered fulfilment or has been dispatched.

Doxie Gang is not responsible for orders delivered to an incorrect address provided by the customer.

Delayed Orders

Tracking updates can occasionally pause while packages are in transit.

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number and we will help investigate the shipment.

Please note that carrier delays are sometimes outside our control.

Lost Packages

If tracking indicates that your package may have been lost in transit, please contact us so we can investigate with the shipping carrier.

Where a package is confirmed as lost in transit, we will work with you to arrange an appropriate resolution.

Packages Marked as Delivered

If your tracking information shows that an order has been delivered but you cannot locate it, we recommend:

• Checking around your property and any safe delivery locations.

• Asking other members of your household.

• Checking with neighbours, reception desks, mailrooms, or building management.

• Allowing up to 24–48 hours, as carriers occasionally mark packages as delivered shortly before final delivery.

If you are still unable to locate the package, please contact the shipping carrier and our customer support team.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Where applicable, these charges are determined by local authorities and are outside Doxie Gang's control.

Customers are responsible for any customs duties or import charges applicable to their order unless otherwise stated during checkout.

Shipping Restrictions

We currently ship to selected countries and regions. Available shipping destinations will be displayed during checkout.

Some locations, including certain remote areas, PO boxes, military addresses, or restricted territories, may have limited shipping availability.

Questions About Your Order

If you have any questions about shipping or need help locating an order, please contact our customer support team and include your order number so we can assist you as quickly as possible.